Thank you for shopping with Portable Garages and Shelters.com - Your Official Rhino Shelter dealer!
All of our Rhino Shelter brand portable garage products are shipped directly to you from our warehouses in Milford, Connecticut, USA - unless you specify to us that you intend to pick up your delivery at the warehouse. Doing so can save you shipping charges, but we must know in advance to make appropriate arrangements.
ABOUT YOUR PURCHASE BY CREDIT CARD: We are happy to offer you the convenience of either purchasing your portable garage or other structure by credit card directly from our site, or by PayPal - whichever method you prefer. If you paid directly by credit card on our site, please note that the charge on your credit card statement will reflect either "Portable Garages And Shelters" or "http://www.portablegaragesandshelters.com/." (Orders from our friends and neighbors in Canada will be invoiced direct via PayPal since our website is not set up to take online orders outside the US.)
HOW WE SHIP: Our Rhino portable garage kits, portable greenhouse kits, party tents, portable shelters, and all other portable garages and buildings are shipped via motor freight (typically on a tractor trailer truck) from our warehouse in Milford, Connecticut, USA.
Our products have been specifically packaged to be consumer friendly, and are separated into boxes so that two people can unload it with ease.
Our packaging is designed to protect your unit during shipping, and each piece is individually wrapped in plastic to furthere protect it against moisture. We care about our customers!
You will notice that all our product listings have extensive specifications and features to help you choose the portable garage, portable greenhouse, party tent, or other portable shelter that is right for you.
WHEN WE SHIP: For all in-stock products, we are typically able to ship your order within 2 business days unless we are experience unusually heavy volume. If we are temporarily out-of-stock, we will notify you as quickly as possible regarding the anticipated stock and delivery date.
NOTIFICATION OF PENDING DELIVERY: Our carriers will attempt to call you (using the DAYTIME telephone number you provide on your order form) to give you their anticipated schedule so that you can arrange to receive delivery.
SHIPPING OF MOTORCYCLE AND CAR POCKETS: Our motorcycle and car pockets are a bit lighter in weight than our other portable shelters, and are therefore shipped via UPS (United Parcel Service).
NOTICE REGARDING SALES TAX FOR PICK-UP and CONNECTICUT DELIVERY: Be aware that you will be charged 6% Connecticut Sales Tax if you 1) pick up your delivery at the warehouse, and/or 2) your order is delivered within the State of Connecticut.
NOTICE REGARDING SHIPMENT TO ALASKA, HAWAII, and CANADA: We are happy to ship your order to Alaska, Hawaii, and Canada. Please email us with your full address (including ZIP/Postal Code) for a quote before ordering to ensure that we can appropriately accommodate your order. Email us at: info@portablegaragesandshelters.com. For our Canadian friends: Please keep in mind that your purchase is subject to taxes and/or duties as determined by Canadian authorities. At this time we do not ship to other International destinations.
Special Note for our Canadian friends in SE British Columbia or Southern Alberta: It may save you some money to have your order shipped to The Montana Shipping Outlet in Eureka, Montana, which is very close to the border - just 8 miles south of Roosville, BC. For a small fee, they can receive your portable garage for you to pick up there. Call them at (406) 297-2016 or visit their web site at: www.montanashipping.com. Of course, you are still responsible for your taxes and/or duties crossing the border.
COMBINE ORDERS TO SAVE ON SHIPPING! We may be able to help you save on shipping charges if you combine orders or purchase multiple products. Please email us for a quote before placing such orders. For example, if both you and a neighbor both wish to purchase a portable garage, portable greenhouse, or other combination of products, we may be able to deliver both to one address for less than it would cost to deliver them separately. Email us at: info@portablegaragesandshelters.com.
CANCELLATIONS & RETURNS POLICY:
Cancellations:
Once an order has been entered, it can only be cancelled if done so before shipment.
Once the shipment has been made, the charges stand.
If a shipment can be retrieved from a trucker before delivery, all freight charges, storage charges, restocking charges, and any damages will be deducted from the credit against the invoice.
Credits will be issued in the same manner of payment received (e.g. credit card payment = credit card credit).
Returns:
We offer a 30-day return policy; however, please note that returns will only be accepted with prior authorization from our manufacturer, MDM Products, LLC, 105 Woodmont Road, Milford, CT 06460, USA, and returns will be subject to a restocking charge.
Please check with your town or residence associations before ordering to ensure that our products are allowed in your neighborhood, or to obtain any necessary permits. We do not accept returns due to permitting or association issues.
Returns that are not in the same box and in new and saleable condition will not be accepted.
The sole judgment of MDM Products, LLC - Rhino Shelter on salability and product condition will be final.
In all instances, the buyer is responsible for all freight charges - for both deliveries and returns.
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